Spanish Language Accelerator
Refund Policy
What happens if the program isn’t right for you, or if you put in the work and don’t make progress.
Effective September 24, 2026
This policy explains what happens if the Spanish Language Accelerator isn’t right for you, or if you put in the work and still don’t make progress.
Who this policy applies to
This policy applies to every enrollment in the Spanish Language Accelerator made on or after September 24, 2026, on either plan (Core Confidence or Accelerated Fluency), whether you pay in full or by instalments.
If you enrolled before September 24, 2026, the guarantee that was published when you enrolled still applies to you. Email support@mydailyspanish.com if you’d like a copy.
Our double guarantee
Two guarantees cover two different situations.
Guarantee 1
First-session refund
If the program isn’t right for you, email us before or within seven days after your first coaching session. We’ll refund what you’ve paid, minus the $100 USD assessment and personal-plan fee.
- Applies to both plans, whether you pay in full or by instalments.
- If you cancel under this policy, we won’t collect any remaining instalments.
Guarantee 2
Extra support if you’re stuck
Complete your 12 weeks and the practice agreed with your coach. If your final review shows no measurable improvement in the skills identified in your starting assessment, we’ll provide an extra 60-minute session with a senior Spanish coach, at no charge. You’ll work through what’s holding you back and leave with a revised practice plan.
- Complete the agreed sessions and practice, including any adaptations agreed with your coach.
- Email us within 14 days of your final assessment.
- Includes one extra session and a revised plan, not an extended coaching package or a refund.
How progress is reviewed
Your coach assesses your Spanish at the start of the program and reviews your progress during and at the end of it. The final review compares the same agreed skills at the start and at the end, using a shared assessment rubric.
No CEFR level, exam pass or specific score is guaranteed.
How to make a request
- Email support@mydailyspanish.com from the email address you enrolled with.
- Tell us which guarantee you’re using and, for Guarantee 2, the date of your final assessment.
- We’ll confirm by email. Approved refunds are processed within 7 business days, to your original payment method.
Missed sessions and rescheduling
- Rescheduling policy: if you miss a session, you can reschedule it within your program period, plus a 14-day grace period after the program ends.
- How to reschedule: contact your coach with your preferred new time at least 24 hours before the session you need to move, and forward the email to support@mydailyspanish.com to confirm.
Thank you for choosing the Spanish Language Accelerator. We look forward to supporting your Spanish.
Questions about this policy?